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Privacy Policy

At Ecobite, we prioritize the protection of your personal data. This Privacy Policy outlines how we collect, use, and manage the information you share with us, in compliance with the General Data Protection Regulation (GDPR) and other relevant privacy laws.


1. Data Collection


Ecobite collects both personal and non-personal data from you:
 

  • Personal data

    • Name

    • Address

    • Password

    • Email address

    • Payment details, including credit card information

  • Non-personal data:

    • Page response times

    • Duration of visits to specific pages

    • Page interaction details

    • Methods used to navigate away from the page

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2. Data Collection Methods


You directly provide data to us through the following means:

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  • Online Registration:

    • When you sign up for our products and services on our website.

  • Customer Feedback:

    • When you voluntarily complete surveys or provide feedback via message boards or email.

  • Website Usage:

    • When you browse our website, data is collected through cookies in your web browser.

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3. Data Use


By providing us with your data, you acknowledge and consent, freely, specifically, fully informed, and unequivocally, to the processing of your personal data. We use your data for the following purposes:

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  • Order Processing and Account Management

    • Processing your orders and managing your account details.

  • Service Provision and Operations:

    • Delivering and maintaining our Services to ensure optimal performance and user experience.

  • Customer Support and Technical Assistance:

    • Providing ongoing customer service and technical support to address any issues or inquiries.

  • Personalized Communications:

    • Sending you general or personalized service-related notices, including promotional messages tailored to your interests.

  • Special Offers and Promotions:

    • Informing you about special offers and additional products or services that may interest you.

  • Data Analysis and Service Improvement:

    • Creating aggregated statistical data for internal use or by business partners to enhance our services.

  • Legal and Regulatory Compliance:

    • Ensuring compliance with applicable laws, regulations, and legal obligations.

  • Account Notifications and Updates:

    • Notifying you about changes or updates to your account and related services.

  • Issue Resolution and Troubleshooting:

    • Troubleshooting and resolving any problems or disputes related to your account or our services.

  • Financial Management:

    • Collecting fees or payments owed for services provided.

  • User Feedback and Surveys:

    • Gathering your opinions through surveys or questionnaires to improve our offerings.

  • Contractual and Legal Enforcement:

    • Contacting you to enforce our User Agreement, comply with national laws, and uphold any other agreements between us.​

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We may contact you via email, telephone, text messages, and/or postal mail for these purposes.


4. Data Storage


Our website is hosted on the Wix platform, which provides the infrastructure necessary for us to sell our products and services online. Your data is securely stored within Wix’s data storage systems, databases, and general applications, all of which are protected by a firewall.


For payment processing, Wix’s direct payment gateways comply with the Payment Card Industry Data Security Standards. These standards ensure that your credit card information is handled securely by our store and its service providers.


5. Data Retention


We retain your personal data only for as long as necessary to fulfil the purposes for which it was
collected, in compliance with Article 5(1)(e) of the GDPR.


6. Your Data Rights


You are entitled to exercise the following rights concerning your personal data:

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  • Right of Access:

    • You may request copies of your personal data. A reasonable fee based on administrative costs may apply for additional copies.

  • Right to Rectification:

    • You may request that we correct any inaccurate or incomplete information.

  • Right to Erasure:

    • You may request the deletion of your personal data.

  • Right to Restrict Processing:

    • You may request limitations on the processing of your personal data.

  • Right to Object to Processing:

    • You may object to the processing of your personal data.

  • Right to Data Portability:

    • You may request that your data be transferred to another organization or directly to you. To exercise these rights, please contact us at info@ecobite.io. We will respond to your request within one month. For multiple or complex requests, we may extend this period to two months. If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority. Further information is available at https://www.dataprotectionauthority.be/citizen.


Belgian Data Protection Authority
Rue de la Presse 35 / Drukpersstraat 35
1000 Brussels, Belgium
Tel: +32 2 274 48 00
Fax: +32 2 274 48 35
Email: contact@apd-gba.be
 

7. Privacy Policy Modifications


Ecobite reserves the right to amend this privacy policy as necessary to comply with new legal requirements. We encourage you to review this policy regularly to stay informed of any updates. Any changes will be posted on our website and, where appropriate, communicated to you using the contact information you have provided. This ensures that you are always informed about the data we collect, how we use it, and under what circumstances it may be disclosed.

 

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